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Privacy Policy

Last Updated: March 17, 2026

Home Secours USA LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form on our website
  • Request a quote or service
  • Subscribe to our newsletter
  • Communicate with us via phone, email, or other means

This information may include:

  • Name (first and last)
  • Email address
  • Phone number
  • Mailing address
  • Service address
  • Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, operating, and maintaining our services
  • Processing and completing service requests
  • Communicating with you about services, quotes, and appointments
  • Sending you updates, promotional materials, and newsletters (with your consent)
  • Responding to your comments, questions, and requests
  • Improving our website and services
  • Analyzing usage trends and preferences
  • Detecting, preventing, and addressing technical issues or fraud
  • Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our customers or others.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small data files stored on your device that help us improve your experience and our services.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You may opt out of receiving promotional communications from us.

To exercise any of these rights, please contact us using the information provided below.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Home Secours USA LLC
5005 West Laurel Street, Suite 100 #61, Tampa, FL 33607

Phone: (813) 295-7811
Email: privacy@homesecoursusa.com
Website: https://homesecoursusa.com

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