Help Center
Most questions are answered below. If you don't find what you need, the form at the bottom routes directly to our team.
For customers
How do I track my technician?
When your dispatch fee is paid, we email you a tracking link (URL like /track/XXX). Open it on your phone to see live position + ETA + signed estimate.
What if no technician accepts my request?
If no pro accepts within 3 hours, we automatically refund the dispatch fee — no action needed on your part.
How do I change or cancel my service?
On the same approval/tracking link, scroll to the bottom and tap 'I want to cancel this service entirely'. Sign your name + reason. Done. The technician keeps the dispatch fee for showing up; no labor will be billed.
What if the price changes during the work?
Your technician must send you an updated estimate via email/SMS for any change — even $1. You sign or decline. We never charge more than what you've signed for.
Do you offer a warranty?
Yes — every service is backed by a written workmanship warranty: 30 days for Locksmith, 90 days for Plumbing/Electrical/HVAC. Details: /warranty
How do I leave a review?
We email you a one-tap review link the day after your service. Promoters (rating 9-10) are also asked to leave a Google review.
For pros / subs
How do I accept a job?
Push notification arrives on your phone. Open the HSUSA Pro app, tap 'Accept Job'. First sub to accept gets it. You'll see the customer details + address.
What's the commission?
17% on labor (locked 6 months for Founding Members) — vs 20% standard later. We never take a cut from your dispatch fee passthrough ($39.20 of the $49 collected from the customer is yours immediately).
When do I get paid?
Stripe Connect direct deposit. Dispatch fee passthrough lands within hours of acceptance. Final invoice payments are released to your bank within 7 days of the customer signing.
Customer wants to cancel mid-job — what do I do?
On the job page, you'll see the 'Cancellation report' card. Pick the closest reason category, add detail, sign. You have 7 days. Either accept the full cancel (you keep dispatch fee, no labor charge) or propose a pro-rata via Change Order for partial work.
How do biometric / Passkey login works?
First login: magic link to your email → set up Face ID / Touch ID. After: every 30 minutes of inactivity, biometric prompt. Lost phone? Roger can revoke your sessions remotely; you re-register on a new device.
License or COI expiring soon — what do I do?
Renew at MyFloridaLicense.com (DBPR) or via your insurance provider, then email the updated PDF to contact@homesecoursusa.com. We verify within 24h. If expired, your account is auto-suspended until renewed.
Still need help?
SAME-DAY RESPONSECritical = something is currently broken / safety issue. Normal = standard question. Low = info.
We respond within 24 hours (often much faster). For emergencies call (813) 295-7811.
Backed by our 30-90 day workmanship warranty. Tampa Bay only. All technicians background-checked, licensed and insured.